Shipping Policy
The rates below apply to delivery addresses in the United States. Availability and rates for other destinations, if offered, are shown at checkout. All prices and shipping charges below are shown in U.S. dollars.
Shipping Rates
| Shipping Method | Order Requirement | Shipping Charge | Cash on Delivery |
|---|---|---|---|
| Amazon Logistics | No minimum order | US$12.90 | Not supported |
| Flat-rate Shipping | Merchandise subtotal under US$69.00 after discounts | US$4.99 | Not supported |
| VIP Fast Shipping | No minimum order | US$9.90 | Not supported |
| Free Standard Shipping | Merchandise subtotal of US$69.00 or more after discounts | US$0.00 | Not supported |
Shipping eligibility is calculated from the merchandise subtotal after discounts and before shipping charges. Available methods are shown at checkout based on the order and delivery address.
Order Processing
Orders are normally processed within 2–5 business days. Standard delivery is estimated at 7–12 business days after processing. Orders are dispatched from China. Processing may take longer during holidays, promotional events, or periods of unusually high demand.
Tracking Your Order
After your order ships, we will send a shipping confirmation email with the tracking number. Tracking activity may take 2-7 days to appear after the carrier receives the package. You may also track supported shipments at 17TRACK.
Shipping Address
Please check your delivery address before completing checkout. If you find an error, contact us within 24 hours of placing the order. We cannot guarantee an address change after processing begins, and AVEN MARQUE is not responsible for delivery issues caused by an incorrect or incomplete address supplied by the customer.
Delayed, Missing, or Refused Packages
If a shipment has not arrived within 60 days after dispatch, contact us so we can investigate with the carrier. When the loss is confirmed, we will provide an appropriate replacement or refund. Packages refused by the recipient or left undeliverable after repeated carrier attempts may be returned or abandoned under the carrier's rules and may not qualify for a refund.
Contact Us
For shipping questions, email support@zheng-customerservice.info. Please include your order number so we can assist you promptly.
Last updated: September 14, 2026.